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Scope and application

This Privacy Policy (the "Privacy Policy") applies to people anywhere in the world who access and use our Services ("Users").

Information gathering

We collect the information you provide to us directly through your access or use of the Services, for example, when you create or modify your account, request customized services, contact customer support or contact us in other ways. This information may include your name, email, telephone number, your electricity company data, and any other information you choose to provide to us.

Please be aware that we do not intentionally collect, retain or store personal information from children under the age of 18, as we request that all users undertake to us that they are at least 18 years old.

Information we collect through your use of our services

When you use our Services, we collect information (any information that can be used to contact you directly such as your full name, phone number, email address) ("Personal Information)" and demographic information (ie information you provide or collect and that is not personal information, including, without Inventory, zip code, country of origin, system information, including the type of mobile device you are using, your unique device ID (e.g. your device's Vendor Identifier, owner's wireless network interface address, or the mobile phone number used by the device), Network Information, telecom operator, phone operating system, the mobile phone you are using a browser type, time zone settings, IP protocol address, transaction information.

Information we collect from other sources

We may also obtain information from other sources and combine it with the personal information we have received from you or collected through our services. For example; If you choose to link, create or sign in to your Sahl account with a payment service provider or social media service (eg Facebook) or if you are linked through an application or a separate site that uses our application processing interface (or application processing interface that We use it), we can obtain information about you or your communications from that site or app.

Use of personal data

We may use the personal information you provide to us that we collect from you for the following purposes.

Providing, maintaining, and improving our services, including, for example, facilitating payments, sending receipts, providing products and services you request (and sending relevant information), developing new features and providing customer support to users, developing security features, granting permission to users, and sending product upgrades and administrative updates.

Performing operations and internal management, including, for example, preventing fraud and misuse of our services, troubleshooting software solutions and operational problems, conducting data analysis, testing, researching, monitoring and analyzing usage and activity trends.

Sending information to you. We believe it is of interest to you, including information about our products, services, news and events or one of our partners, as permitted and in accordance with applicable local laws.

Notify you about changes to our services.

Allow you to participate in interactive features of our services.

Keep our services safe and secure.

Phone Contacts Information: You may choose to allow Sahl to access your device’s contacts to enable the user to pay bills on behalf of others without having to copy and paste the number. However, you are allowed to stop sharing your phone contacts with Sahl at any time by amending the permission settings from your phone.

Camera: You may choose to allow Sahl to access your devices’ camera to enable the user to take picture of their electricity card, meter, personal photo, and ID for verification purposes. However, you are allowed to opt out of your usage of your devices’ camera at any time by amending the permission settings from your phone. 

Storage and transfer of personal data

You agree that we have the right to transmit, process and store the personal data set out in this Privacy Policy in and out of Egypt. We will take measures to protect your personal data in accordance with this Privacy Policy. By submitting your personal data, you consent to such transfer, storage or processing. We will take all necessary and reasonable steps to ensure that your data is processed securely and in accordance with this Privacy Policy.

To maintain the integrity of our databases, to perform services on an ongoing basis on your behalf, for research and analysis purposes and statistical purposes and to ensure compliance with applicable laws and regulations, we retain personal and demographic information provided by users for an extended period of time. Sahl will not be responsible for the accuracy of the information you provide and will modify and update your personal information in our databases at your request. We will erase or archive your personal information from active use if required by law or at your request. By accessing or accessing the Services, you hereby warrant and warrant that you understand that all information provided by or through the Services to us may be used by us in accordance with applicable laws, this Privacy Policy and the Terms and Conditions of Use of Customer.

Share personal data

To and from the electricity company to complete the charging process and know the details of consumption.

With third parties to provide a service, you have requested through a partnership or promotion offered by a third party or by us.

Security precautions

Your Sahl profile is password-protected so that you and your authorized Sahl employees have access to your account information. Sahl employees will not proactively contact you and request any personal account information, including your password.

Sahl makes every effort to ensure the security and protection of your personal data in its system.
If you have any questions about this issue, you can refer to the customer's terms and conditions of use. To the extent permitted by applicable law, we expressly disclaim liability for any claim or liability that may arise in the event that any parties obtain personal data you send to Sahl.


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